Terms & Conditions

Please read these conditions carefully before using the SP Services (UK) Ltd website. By using the SP Services (UK) Ltd website, you signify your agreement to be bound by these conditions

Conditions Relating to Your Use of www.spservices.co.uk

1. Your Account ~ If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. SP Services reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Access to spservices.co.uk ~ We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access ~ SP Services (UK) Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SP Services (UK) Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of spservices.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising SP Service's or its affiliates' names or trademarks without the express written consent of SP Services (UK) Ltd. Any unauthorised use terminates the permission or license granted by SP Services (UK) Ltd. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of spservices.co.uk as long as the link does not portray SP Services, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SP Services (UK) Ltd logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct ~ You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not SP Services (UK) Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" ; to cause annoyance, inconvenience or needless anxiety

5. Copyright and database rights ~ All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SP Services (UK) Ltd, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of SP Services (UK) Ltd and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of SP Services (UK) Ltd, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without SP Services (UK) Ltd express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without SP Services (UK) Ltd express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without SP Services (UK) Ltd express written consent.  

6. Sale of knives or bladed items ~ It is an offence for any person under the age of 18 years to purchase certain knives, we shall only supply knives and related equipment to customers over the age of 18 years in accordance with the relevant legal requirements and subject to our terms and conditions of sale. We reserve the right to refuse the sale if we have reasonable cause to believe that the prospective customer is below the age of 18 years, or if we believe that the supply of goods to the prospective customer may infringe the Law or present an unacceptable potential risk to the safety of others.

7. Voucher codes and coupons ~ Where a code for discount has been issued either as a promotional voucher, gift voucher or on the loyalty point scheme, only one voucher code may be used per purchase. Vouchers or coupons may not be exchanged for different values and may not be used in conjunction with any other offer or promotional price of the specific product you wish to purchase. All vouchers and loyalty points have an expiry date. Please contact our customer services team for a full list of products that are excluded from our discounts. Full Loyalty Point terms and conditions available here

8. BHTA Membership ~ As a BHTA member we are signed up to their Code of Practice and a willing participant in their our complaints mediation and arbitration process. We will comply with any alternative dispute resolution with the BHTA to ensure a satisfactory outcome to any disputes.

Conditions Relating to the Sale of Products to You


* Price Match is subject to proof of the selling price on an identical product. SP Services reserve the right to retract the 'Price Match' offer without prior notice. Price Match cannot be used in conjunction with any other offer or promotional code.

** Money back guarantee is only applicable on goods returned undamaged and in original packaging, unless the goods are faulty and covered under our 12 month warranty. Goods must be returned within 30 days from date of invoice, unless otherwise agreed in writing. Authorisation must first be obtained from SP Services before goods can be returned. Postage will not be refunded on goods returned which are not faulty.

*** The Company's Policy is one of continuous development and the right is reserved to make changes without notice.

**** None of the Company's employees or Agents have the authority to bind the company by an oral agreement at variance to these conditions of sale. Every possible care has been taken to ensure that the prices listed on this website are correct. Prices listed should be considered "Invitation to Treat". Please contact customer services on 01952 288999 for any changes to products or advertised prices that may have occurred due to circumstances beyond SP's control.

Due to high demand during viral outbreaks orders placed with goods relating to the viral outbreak will be non-refundable.

E.& O.E

©1999-2022 SP Services (UK) Ltd. No part of this website or catalogue may be stored in a retrieval system or transmitted in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of SP Services. All trademarks are acknowledged

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